Accessibility Statement

1. Target Standard

We aim for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. DSGex is currently partially conformant: most of the Platform meets the standard, but some parts do not, as set out below. We assess ourselves through manual and automated testing; no independent third-party audit has been performed.

2. What Is in Place

• a. Light and dark themes across the Platform, with palettes chosen for text contrast.
• b. A fully bilingual English and Vietnamese interface.
• c. Keyboard navigation and visible focus states on the marketing, legal, sign-in, checkout, and standard form controls.
• d. Semantic HTML, form labels, and alternative text for images that carry meaning.
• e. Responsive layouts that hold up under zoom and on smaller screens.

3. Known Limitations

DSGex is a real-time market terminal. Several core components are inherently visual and are not yet fully accessible:

• a. The Heatmap, Live Map, Orderflow, and orderbook heat views are canvas-rendered. Screen readers cannot describe individual cells, and these views are not yet fully keyboard-navigable.
• b. Some dense data tables and option-chain grids use small type to fit more data; there is no in-product text-size control yet.
• c. Continuously updating data is not announced through ARIA live regions, because doing so would produce unusable screen-reader noise.
• d. Some charts convey information primarily through colour (for example buy/sell pressure). We are progressively adding labels and shapes so colour is not the only cue.
• e. Third-party content — Stripe checkout pages, the TradingView chart underneath our extension overlay — is outside our control.

4. Alternatives

If a visual component blocks you, contact support@dsgex.ai. We can supply the equivalent information in text or tabular form for our core metrics and will work with you on a workaround.

5. Feedback

We treat accessibility reports as bugs. Email support@dsgex.ai with the page you were on, your assistive technology and browser, and what you could not do. We respond within 5 business days and will tell you our intended fix.