Refund Policy

1. The Free Trial Is Your Evaluation Period

DSGex offers a 7-day free trial on paid plans. A payment card is required to start the trial, but you are not charged during it. The trial exists so you can fully evaluate the product before paying.

Separately, the Free plan allows 30 minutes of use per day indefinitely, with no card required.

If you do not want to be charged, cancel before the trial ends. Cancellation is immediate and free.

2. How Subscriptions Are Billed

• a. Subscriptions are billed in advance for the full selected term: monthly, 6-month, or annual.
• b. Subscriptions renew automatically at the end of each term at the then-current price, until you cancel.
• c. Payments are processed by Stripe. We do not store your full card number.
• d. Prices exclude any applicable taxes, which are added at checkout where required.

3. Cancellation

You can cancel at any time from the Billing page in your account. When you cancel:

• a. You keep paid access through the end of the current paid billing period;
• b. No further renewal charge is taken after that;
• c. Your account reverts to the Free plan — you do not lose your account.

4. Refund Policy

Subscription charges are non-refundable. We do not refund partial periods, unused time, or charges you incurred because you forgot to cancel before a renewal date.

We apply this policy because the 7-day trial and the Free plan already give you access to decide before paying.

We will issue a refund in the following cases:

• a. Duplicate charges, or charges caused by a technical error on our side;
• b. Verified unauthorized transactions on your card;
• c. Where a refund is required by applicable consumer law (see Section 6).

Outside those cases, any refund is at DSGex's sole discretion. To request one, email support@dsgex.ai from your account email address with the date and amount of the charge. We respond within 5 business days.

5. Comp Days and Referral Rewards

Comp Pro+ days earned through the referral program, promotions, or granted by support are promotional benefits. They have no cash value, cannot be redeemed for money, transferred, or sold, and are not refunded when an account is closed. See the Affiliate Terms.

6. EU and UK Consumers

If you are a consumer resident in the EU or the UK, you normally have a 14-day right of withdrawal for digital content contracts. By starting to use the Platform immediately after payment, you request that we begin supplying the service at once and acknowledge that you lose that withdrawal right once the service has been fully supplied. This does not affect your statutory rights where the service is faulty.

7. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved faster by email. Opening a chargeback on a valid charge may result in immediate suspension or termination of your account, and we may provide usage logs to the card issuer to contest the dispute.

8. Price Changes

We may change prices. A price change does not apply to the term you have already paid for; it takes effect at your next renewal, and we will give advance notice by email or in-product. If you do not accept the new price, cancel before the renewal date.